Opening Times and General Information

Opening Times

Mon - Fri: 9:00 am - 5:00 pm
Saturday: 10:00 am - 4:00 pm
Sunday: Closed

Opening Times are subject to change depending upon the availability of doctors

Appointments:

After Hours:

After Hours healthcare services are provided through:

NATIONAL HOME DOCTOR SERVICE 137425

Urgent Appointments:

Provision is made for urgent appointments and they will always be given priority. If you need urgent assistance please let the receptionist know.

Cancelled Appointments:

If you are unable to keep your appointment, please let us know as soon as possible so that we can make the appointment available to someone else. A fee will be incurred for non-attendance without notice.

Waiting Time:

It can be difficult to always run to time and delays are sometimes unavoidable. If the doctor is behind schedule, the receptionist will inform you upon your arrival to the clinic.

Patient Information:

ADNS Privacy Policy Travel Health Working With Your GP

Home Visits:

At the GP’s discretion, where safe and reasonable, our practice may make visits to regular practice patients in their homes, aged or residential care facilities.

Telephone Access:

GP’s in this practice may be contacted during normal opening hours.

If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call.

In an emergency your call will always be put through to the GP. We do not communicate via SMS or email.

Results:

It is the policy of this practice for all patients to return to see their doctor for all test results. Please make an appointment after your test has been performed.

Recalls/Reminders:

Our practice is committed to preventative care.

Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care.

If you do not wish to be a part of this system please let your doctor or receptionist know.

Referrals / Sick Certificates / Prescriptions:

Patients need to make an appointment to see a doctor for any of the these.

Billing Policy:

We are a Mixed Billing Practice, with bulk billing available only to valid concession card holders and children under 16 years old. All other patient will be billed privately.

Please note that the minimum Gap Payment for standard consultation is $35. Patients will need to pay the full fee (medicare fee + Gap) at the time of consultation and claim back the rebate from medicare. Rebate can be claimed instantly and transferred to the patient's account via cheque/ saving bank card.

Private fee apply for all the consultations for which no medicare rebate is claimable this includes but not limited to

Work or insurance related consultations or medicals, driver's license /pre-employment medicals, appointment for health screening forms including immunization history and other documentations etc. Such consultations cannot be billed to medicare therefore the payment is required at the time of appointment. Please call the clinic at 8528 9805 for more information and to book appointment.

Infection Control:

Aldinga Day & Night Surgery follows the guidelines recommended by the Australian Medical Association and the Royal Australian College of General Practitioners regarding infection control and sterilizing techniques.

Patient Feedback:

Our practice operates according to the Australian Medical Association Code of Ethics. From time to time we may ask you to complete a confidential questionnaire giving your thoughts on the clinic and the services we offer. If you feel that improvements can be made, we are keen to hear your suggestions. While we believe that problems are best handled within the practice, you may choose to address your concerns to:

Health and Community Services Complaints Commissioner (HCSCC)

P O Box 199

Rundle Mall SA 5000

Ph 8226 8666 – or Toll Free 1800 232 007

Privacy:

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff.

You can download our Privacy Policy HERE

We abide by the National Privacy Principles available at

https://www.oaic.gov.au/privacy/health-information/